Refund Policy

1. Lendvest Pay is a payment facilitator, not the seller

Lendvest Pay lets a vendor generate a payment link that a customer pays through Paystack. Lendvest is not the seller of the goods or services being paid for, does not take possession of any goods, and does not control delivery or quality. Refunds relating to the goods or services themselves — for example a wrong item, a faulty product, or a service not delivered as agreed — are between the customer and the vendor. We encourage customers to resolve this directly with the vendor first, and vendors to deal with customers fairly and promptly.

2. Where Lendvest Pay will help directly

We will investigate and, where appropriate, initiate a refund through Paystack ourselves for issues that are about the payment itself rather than the underlying sale, including:

• You were charged twice for the same payment request.
• The amount charged does not match the amount the vendor requested.
• A technical error in Lendvest Pay caused an incorrect or duplicate transaction.

To report one of these issues, contact us at info@lendvest.co.za or +27 75 031 5255 with the payment reference number, as soon as possible and ideally within 7 days of the transaction.

3. How a refund is processed

Approved refunds are processed back through Paystack to the original payment method used by the customer. Paystack's own processing times apply once a refund is initiated, and Lendvest cannot guarantee how quickly a customer's bank or card issuer will reflect the refund.

4. Vendor payouts and reversals

Because funds settle directly to a vendor's own Paystack subaccount and bank account, a refund approved after a vendor has already been paid out may need to be recovered from the vendor. Vendors agree, as a condition of using Lendvest Pay, to cooperate with legitimate refund requests relating to payment errors described in Section 2.

5. Disputes and chargebacks

If a customer raises a dispute or chargeback directly with their bank or card issuer, that dispute is handled under Paystack's own dispute process. Lendvest will assist by providing transaction records where we hold them.

6. Contact us

For any refund request or payment dispute, email info@lendvest.co.za or call +27 75 031 5255. Please include the payment reference number and a short description of the issue.